Average Reviews:
(More customer reviews)Nice unit, smartly designed and easy to use. I'm primarily making beef jerky, and trying different recipes is a lot of fun. I got unit for Christmas and have made 5 batches of jerky. Loved doing it and the jerky was I have to admit is very good.
That last batch of jerky was where my problem started, about an hour before the jerky was finished the dehydrator started completely losing power. Fan would shut off, the LEDs went off, but a rap on the side would get it to run for a while. I had to do this a couple of times got that batch of jerky finished.
I called Kitchen Resources (the number on the enclosed warranty information) and told them what was happening. They told me they would send me a new base (it was all I needed the rest is trays, lid, etc., no moving parts). Well a few days later a whole new units shows up, I swapped out the base units, (I really fought the urge to take additional trays). Retaped the box, used the supplied prepaid UPS shipping label and sent it back.
Kitchen Resources could not have made this any easier. With a 12 year warranty that is truely honored. Kitchen Resources should be proud of themselves and their products!
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