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(More customer reviews)I left a review for this product back in March but somehow it was moved to another listing. I'll attempt leaving the review again with the hopes of saving another unsuspecting buyer from wasting his/her money:
I don't have a lot of space and thought that this 4 tray dehydrator would be the perfect solution. This thing is JUNK!!! The temperature control is completely inaccurate. On top of that, it only worked about 10 times before the heat failed completely. I tried the reset instructions to no avail. I then called the company and they made some excuse about the "rare" need for fuse replacement. The rep convinced me that it was a fluke and that the machine would most likely never need another fuse. I wanted to protect my investment so decided to chance it. It cost about $20 for the fuse/shipping. Installation instructions were fairly straight forward though it took some hassle to get everything back in place. I used the machine about 8-10 more times before it died again. What a complete waste of money--- I wish I had never purchased this product. I called the company and they offered (at full charge) to send me another fuse or I could send the product to them for repair. The cost to ship there and back plus the outrageous repair fee would equal close to what I paid for the thing in the first place. When you look inside, this thing is built like one of those light-bulb-on-a-battery things you throw together as a kid. That would be a bonus if the parts and repair were priced in accordance. This company knows how to make lots of money. I wish they had the same ambition when it came to making a decent product. I'm going back to the $30 model at my local store. Those round tray versions get a lot of bad mouthing by this company. Maybe that's because they actually LAST and they also cost (for the entire unit) only slightly more than the puny fuse in the Excalibur. Don't fall for the marketing hype like I did. This company does not stand by its product.
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